The Key Role of CIP in Implementing The ASQ Plan

Elahe Jadidi user photo Elahe Jadidi Tuesday, July 17, 2018
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The Key Role of CIP in Implementing The ASQ Plan

According to the reporter CIP: Gone are the days when airports were merely points of departure and arrival. Today, airports are complex, multifunctional travel centres offering a wide range of services.
Indeed, many have non-aeronautical revenues reaching more than half of total revenues. Airports have become key drivers of social and economic progress in cities, regions and countries the world over.
ASQ is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport.
The ASQ programme provides the research tools and management information to better understand passengers’ views and what they want from an airport’s products and services.
Making your airport more competitive is good business, and increasing passenger satisfaction will provide you the necessary edge over your competition.















 





CIP Imam Khomeini Airport by investment in the components of increasing passenger satisfaction and paying attention to the culture and the goal of maximizing passenger satisfaction can contribute significantly to the achievement of the Global Air Traffic Services Assessment Plan, according to the ASQ system.Across the globe, passengers are demanding higher levels of service. Likewise, regulators are paying closer attention to airport service provision and quality of service delivery.
In this fast-changing landscape, ASQ is the key to understanding how to increase passenger satisfaction and improve business performance.
ASQ research is in place in airports that serve more than half the world’s 6.6 billion annual passengers. If the CIP enjoys the mental and material support of the airport agencies, it can increasingly has an effective and unmatched role in international airport standards and to enter the global ranking.
At the CIP has been designed the survey to seek passenger views on the Assessment levels of service and increasing passenger satisfaction. also this information provide results to better align their communication services more closely to passengers needs.

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